In a perfect world packages arrive at their destination on time, however we don’t live in a perfect world. This is where Slipp Nott’s customer service can come into play. Our commitment to getting your order to you promptly sometimes has us going above and beyond the normal shipping methods.
Recently a high school boy’s basketball team ordered two large Slipp Nott sets to be delivered to Detroit overnight for a game scheduled for the next day. However as we all know, stuff happens, and during the rush of shipping many orders, the sets went UPS Ground instead. That would have delivered the sets 3-4 days after they were needed, which doesn’t help the team win their game. Calls to UPS and other shipping companies to set up same day service proved fruitless. The shipping companies couldn’t help the team receive their equipment on time and calling the team to explain the dilemma wouldn’t help them when they needed it so we had to think quick and act even quicker to make sure the customer was satisfied.
Coincidentally, one of our employees had to fly to Dallas the same day the sets were scheduled to be delivered to the team and he saw the trip could
be used to make sure the sets arrived on time. He quickly arranged to leave Los Angeles 8 hours earlier than planned, which had him flying out at 1:00 A.M., and landing in Dallas at around 6 that morning. He immediately boarded a plane for an 8-hour side trip to Detroit with the large sets in tow for a personal delivery to customer.
The box carrying the two large sets was approx. 29” x 30” x 2” and weighed about 30 pounds. Due to the last minute changes so close to departure to accommodate the unplanned side trip, plus a late arrival to the airport, the box couldn’t be checked in. Just as he was being turned away, he asked if it was a full flight. “No” the lady said. “Do you think they’ll let me take this on as a carry on?”, he asked. “You can try if you want”. He took the chance and asked her to print out a boarding pass for him. After some running through the terminal, getting through security with the box, he still had to ask the attendants if he could lug this box on as a carry on. The employee said he could try to put it into the first class closet but if did not fit, they would have to check it (Yeah!).
The well-traveled box was rushed through LAX onto the flight then through DFW to its final flight to Detroit. That’s over 2600 miles traveled from our offices in Los Angeles.
The trip didn’t end there, the employee hailed a cab so he could personally deliver the box to its final destination about 30 miles outside of Detroit. After about an hour drive he arrived at the address and handed off the sets to the team before the start time of their game. He then hopped back in the cab and onto the airport to board a flight back to Dallas, having traveled over 3,850 miles in less than 12 hours to make sure the boys basketball team had the sets they needed. Mission accomplished.
We hope we don’t always have to go to such lengths to guarantee customer satisfaction but when a customer needs Slipp Notts we will try our best to get the product to them on time. Excuses won’t help win a game or competition when what you really needed didn’t make it to you. Luckily the guys on the team didn’t need to find that out.